At Kapor, we strive to provide quality products and ensure a smooth shopping experience for every customer. Please read our Refund, Returns & Exchange Policy carefully before placing an order on Kapor.in.
Refunds and exchanges are considered only in cases of major product issues, significant damage, manufacturing defects, or incorrect items received. We do not accept returns or exchanges for reasons such as a change of mind or personal preference.
To be eligible for a refund or exchange, customers must provide valid proof of the issue. A clear, uninterrupted unboxing video is mandatory for all refund and exchange claims.
Refund or exchange requests may be considered under the following circumstances:
Products must not be used, washed, altered, or damaged after delivery. All requests are subject to review and approval by our team.
Important: The unboxing video must clearly show the original package being opened and the product received. Requests submitted without valid unboxing video proof may be rejected.
We do not accept returns or exchanges in the following situations:
Products purchased during sales or promotional offers are subject to the same eligibility requirements. Any applicable rights under consumer protection laws remain unaffected by this policy.
Once we receive your complaint, our team will review the order details, unboxing video, and reported issue.
We will notify you by email or phone regarding the approval or rejection of your refund request.
If your refund is approved, it will be processed through the applicable refund method. The time required for the amount to reflect in your account may vary depending on your bank, payment provider, or original payment method.
Refunds will not be issued for requests that do not meet our eligibility criteria.
Where a refund is approved, our team will communicate the applicable process and expected timeframe.
If your approved refund has not been credited within the communicated timeframe, please:
Please include your order number and relevant refund details so that we can assist you.
Exchanges are considered only for major product issues, manufacturing defects, significant damage, or incorrect items received.
To request an exchange:
If your exchange request is approved, we will provide instructions for returning the product, where applicable.
Replacement availability depends on stock. If the same product is unavailable, our team will contact you to discuss an appropriate resolution.
Please do not send any product back without receiving confirmation and return instructions from our team.
If you received a product as a gift and it has a qualifying major issue, you may contact us with the original order details and the mandatory unboxing video proof.
Any approved refund or exchange will be handled according to this policy and the original order’s payment details.
If a return or exchange is approved, our team will inform you of the return shipping procedure and the address to which the product must be sent.
Responsibility for return shipping costs will be communicated when your request is approved, depending on the nature of the issue and applicable requirements.
Please do not ship any item to us without prior authorization.
We recommend using a trackable shipping service when returning an approved item. Customers should retain the shipping receipt and tracking details until the request has been resolved.
Cash on Delivery (COD) is currently not available at Kapor.in.
All orders must be placed using the prepaid payment methods available on our website. Orders will be processed once payment has been successfully completed.
Please ensure that your payment is successful before expecting your order to be processed.
If you wish to cancel an order, please contact us as soon as possible with your order number.
Cancellation requests will depend on the order’s processing and shipping status. Once an order has been dispatched, cancellation may no longer be possible.
If a cancellation and refund are approved, the refund will be processed according to the applicable payment and refund procedures.
If you have any questions or concerns regarding our Refund, Returns & Exchange Policy, please contact us using the details below.
Kapor.in — Customer Support
When contacting us about a refund or exchange, please include your order number, a brief description of the issue, and the mandatory unboxing video proof to help our team review your request efficiently.
We appreciate your trust in Kapor and thank you for shopping with us.
